Refund Policy

Effective March 2026 · selinaparker.com · associationarchitecture.com

Core policy: Diagnostic reports are custom digital deliverables. All sales are final once report generation has been initiated. Debrief sessions cancelled with less than 24 hours notice are non-refundable. We are committed to resolving any service delivery issues directly.

1. Institutional Diagnostic Report — $1,200

The Association Architecture Institutional Diagnostic Report is a custom-generated digital deliverable produced specifically for each purchaser based on their unique diagnostic responses. Because the report is generated and delivered electronically using your specific data, all sales are final once report generation has been initiated.

Report generation is initiated automatically upon confirmed payment. You will receive your report within five business days of completing the diagnostic instrument.

Exceptions

A full refund will be issued in the following circumstances only:

We are unable to deliver your report within ten business days of completed payment with no communication from our office explaining the delay
A technical error results in a report that is materially incomplete or unreadable, and we are unable to resolve the issue

To request a refund under these circumstances, contact [email protected] within 30 days of purchase.

2. Diagnostic Debrief Session — $500

Debrief sessions are scheduled directly with Selina Parker and represent reserved time on a limited calendar.

Cancellation with 24+ hours notice: Full credit applied toward rescheduling. No refund to original payment method.
Cancellation with less than 24 hours notice: Non-refundable. Session may be rescheduled at our discretion for a rescheduling fee of $150.
No-show: Non-refundable. Session is forfeited.

To cancel or reschedule a Debrief session, contact [email protected] as early as possible.

3. Executive Briefing

The Executive Briefing is a complimentary conversation offered at no charge. No refund policy applies.

4. Custom Consulting Engagements

Refund and cancellation terms for custom engagements are governed by the individual engagement agreement signed at the start of each engagement. In the absence of a specific agreement provision, fees paid for work already delivered are non-refundable.

5. Chargebacks

We ask that you contact us directly at [email protected] before initiating a chargeback. We are committed to resolving service issues directly and promptly. Initiating a chargeback without first contacting us may result in suspension of access to future services.

6. Contact

All refund requests and billing questions should be directed to:
[email protected]
We respond to all inquiries within two business days.